LLND Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set PSP Core units AHCWHS102 Work safely

Core units AHCWHS102 Work safely AHCWRK102 Maintain the workplace Elective units AHCCHM101 Follow basic chemical safety rules AHCECR101 Support ecological restoration AHCNSY102 Support nursery work AHCWHS101 Work safely * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFGN2001 Make measurements and calculations Elective units MSFBA2001 Use blinds

Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBWHS501 Ensure a safe workplace ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisat Elective Units ICTNWK502 Implement secure encryption technologies Group A ICTNWK503 Install and maintain valid authentication processes Group A ICTNWK504 Design and implement an integrated server solution Group A ICTNWK505 Design

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCFAU302 Identify fauna in the field AHCWRK309 Apply environmentally sustainable work practices AHCBIO303 Apply biosecurity measures AHCCHM304 Transport and store chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set PSP Core units AHCWHS102 Work safelyEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational