ERF Checklist-CHCECE053 Respond to problems and complaints about the service EAL present and debate ideas BSBMKG433

present and debate ideas BSBMKG433 Undertake marketing activities BSBMKG435 Analyse consumer behaviour BSBMKG439 Develop and apply knowledge of communications industry BSBWRT411 Write complex documents Elective units BSBMKG432 Research international markets Group A BSBMKG434 Promote products and services Group A BSBMKG437 Create and optimise digital media Group A BSBOPS404 Implement customer service strategies Group B BSBTEC303 Create electronic presentations Group B BSBTWK503 Manage meetings Group B If you require RPL Kits with comprehensive benchmarking

Core units RIIBEF201D Plan and organise work RIICOM201D Communicate in the workplace RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and specifications RIISAM203D Use hand and power tools Additional electives RIISAM204D Operate small plant and equipment BSBITU111 Operate a personal digital device If you require RPL Kits with comprehensive benchmarking

assess and control safety risks SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SIFCBGM002 Maintain property and structures SIFCBGM001 Provide general grounds care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXHRM002 Maintain employee relations SIRXHRM001 Recruit

Core units TLIF0080 Implement and monitor the safety duties of transport activities (Chain of Responsibility) TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Elective units BSBPRC504 Manage a supply chain BSBWHS521 Ensure a safe workplace for a work area TLII5018 Manage customer service TLIP5006 Establish international distribution networks TLIR5007 Manage international purchasing TLIF4064 Manage fatigue management policy and procedures TLIP5004 Develop a transport and logistics business plan TLIB5010 Plan and implement maintenance schedules TLIF0006 Administer a fatigue risk management system TLIL4009 Manage personal work priorities and professional development TLIP5035 Manage budgets and financial plans TLIP5036 Manage assets TLIR0004 Negotiate a contract * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-CHCECE053 Respond to problems and complaints about the service EAL present and debate ideas BSBMKG433Please contact us for more information!