Learner Resources-BSBWOR201 Manage personal stress in the workplace RII aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBINN601 Lead and manage organisational change CHCMGT001 Develop

policies and procedures in the construction industry Elective units CPCCCM2009 Carry out basic demolition CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXRSK002 Maintain store security SIRXHWB002 Promote workplace health and wellbeing SIRRINV002 Control stock SIRXWHS003 Maintain workplace safety SIRXCEG008 Manage disrespectful

engineering or related environment MSAENV272B Participate in environmentally sustainable work practices Elective units MEM09002B Interpret technical drawing MEM09202A Produce freehand sketches MEM09203A Measure and sketch site information MEM09204A Produce basic engineering detail drawings MEM09205A Produce electrical schematic drawings MEM09206A Produce drawings for mechanical services MEM09207A Produce drawings for reticulated services MEM09208A Detail fasteners and locking devices in mechanical drawings MEM09011B Apply basic engineering design concepts MEM09210A Create 3-D solid models using computer-aided design (CAD) system MEM09214A Perform advanced engineering detail drafting MEM09215A Supervise detail drafting projects MEM09220A Apply surface modelling techniques to 3-D drawings MEM09221A Create 3-D model assemblies using computer-aided design (CAD) system MEM09222A Interpret and maintain or restore original drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBWOR201 Manage personal stress in the workplace RII aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all