Learning and Assessment Kit-ICTSS00041 Certified Technician or Technology Specialist - Infrastructure Configuration Skill Set MSM aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and leak test refrigerants - split systems UEERA0059 Prepare and connect refrigerant tubing and fittings UEERA0049 Install and start up single head split air conditioning and water heating heat pump systems UEECD0007 Apply work health and safety regulations

test and terminate optical fibre cable on customer premises ICTTEN409 Commission an electronic system ICTBWN307 Use optical measuring instruments ICTTEN434 Install

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please

analyse and verify data from different source inputs ICTDAT503 Use unsupervised learning for clustering * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTSS00041 Certified Technician or Technology Specialist - Infrastructure Configuration Skill Set MSM aggressive or abusive customers SIRXECM002Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to