Learner Resources-AURACA001 Respond to customer needs and enquiries in an automotive workplace Diploma Core units BSBCRT611 Apply critical

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBFIN601 Manage organisational finances BSBHRM611 Contribute to organisational performance development BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBHRM614 Contribute to strategic workforce planning BSBLDR601 Lead and manage organisational change Elective units BSBHRM615 Contribute to the development of diversity and inclusion strategies BSBLDR602 Provide leadership across the organisation BSBOPS504 Manage business risk BSBWHS521 Ensure a safe workplace for a work area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

The trainer assessment pack includes benchmark answers and evidence criteria used to assess the student's competence (i

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINN201 Contribute to workplace innovation HLTAID003 Provide first aid BSBFIA301 Maintain financial records CHCCCS020 Respond effectively to behaviours of concern BSBCUS301 Deliver and monitor a service to customers CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MSAENV272B Participate in environmentally sustainable work practices Elective units MEA101B Interpret occupational health and safety practices in aviation maintenance MEA105C Apply quality standards applicable to aviation maintenance processes MEA107B Interpret and use aviation maintenance industry manuals and specifications MEA108B Complete aviation maintenance industry documentation MEA109B Perform basic hand skills

Learner Resources-AURACA001 Respond to customer needs and enquiries in an automotive workplace Diploma Core units BSBCRT611 Apply criticalOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all