Learner Resources-FNSBNK411 Coordinate small business customer portfolios UEP engaging and compliant classroom or

engaging and compliant classroom or webinar delivery of a qualification or unit

plan and implement a building and construction planning process CPCCBC6014 Apply structural principles to the construction of large

Units of competency SIRXOSM001 Identify and review social media and online platforms for organisational use SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency BSBCOM501 Identify and interpret compliance requirements BSBRSK501 Manage risk FNSORG512 Develop

Learner Resources-FNSBNK411 Coordinate small business customer portfolios UEP engaging and compliant classroom orOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all