Learning and Assessment Kit-BSBCMM301 Process customer complaints NWP Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG2001 Operate the bottle supply process TLID2010 Operate a forklift FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCA3012A Frame and fit wet area fixtures

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCBIO303 Apply biosecurity measures AHCIRG436 Implement an irrigation-related environmental protection program AHCLSC311 Set out site for construction works AHCLSC318 Erect timber structures and features AHCMOM305 Operate specialised machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAUD002 Conduct play audiometry HLTAUD003 Assess and respond to occupational noise risk HLTAUD001 Assess hearing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCMM301 Process customer complaints NWP Units of competency PSPGEN002 UseOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to