Learning and Assessment Kit-TLIM0016 Develop low risk car driving behaviours in others Certificate II Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIWHS201E Work safely and follow WHS policies and procedures RIIWHS206 Control traffic with portable traffic control devices and temporary traffic signs RIIWHS205E Control traffic with stop-slow bat RIICOM201E Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU23494 Use strategies to develop language learning with support Speaking and Listening (3) VU23495 Begin language learning with support VU23496 Communicate basic personal details and needs VU23497 Give and respond to short highly familiar information Reading and Writing (2) VU23498 Read and write short highly familiar messages and forms VU23499 Read and write short

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG4003 Coordinate wine operations packaging processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLIM0016 Develop low risk car driving behaviours in others Certificate II Units of competency PSPGEN002 UseOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to