Learner Resources-TAE80113 Graduate Diploma of Adult Language, Literacy and Numeracy Practice Certificate II procedures and programs * We

procedures and programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief BSBCMM401 Make a presentation BSBPMG522 Undertake project work BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBWRT401 Write complex documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

implement and monitor program schedules BSBPMG430 Undertake project work CUAIND311 Work effectively in the creative arts industry SITXHRM005 Manage volunteers BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBUS504 Prepare estimates

Learner Resources-TAE80113 Graduate Diploma of Adult Language, Literacy and Numeracy Practice Certificate II procedures and programs * WeOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all