Learner Resources-ICTICT219 Interact and resolve queries with ICT clients New Qualification-April 2024 aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXFIN004 Prepare and monitor budgets BSBFRA402 Establish a franchise SITXHRM006 Monitor staff performance SITXFIN006 Manage revenue SITXWHS004 Establish and maintain a work health and safety system * We can develop additional elective units that are not listed on request (Please contact us for further information)

young people and families CHCPRT030 Build professional practice and sectoral expertise CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs HLTWHS003 Maintain work health and safety Electives CHCCCS003 Increase the safety of individuals at risk of suicide CHCDIS019 Provide person-centred services to people with disability with complex needs CHCFAM003 Support people to improve relationships CHCFAM004 Facilitate changeovers CHCFAM005 Facilitate and monitor contact CHCMGT005 Facilitate workplace debriefing and support processes CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCSOH013 Work with people experiencing or at risk of homelessness CHCSOH021 Work with clients within the social housing system CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Trainer Assessment Pack (Marking Guide)

Learner Resources-ICTICT219 Interact and resolve queries with ICT clients New Qualification-April 2024 aggressive or abusive customer SIRCDIS002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all