Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement ICP Units of competency FBPCEL2009 Carry

Units of competency FBPCEL2009 Carry out transfer operations FBPOPR2095 Clean and sanitise equipment FBPWIN2001 Perform effectively in a wine industry workplace FBPCEL2008 Carry out inert gas handling operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief BSBDES601 Manage design realisation BSBPMG522 Undertake project work CUAGRD601 Engage in the business of graphic design CUAGRD602 Originate graphic designs for complex briefs CUAGRD603 Extend typographic design expertise CUAPPR504 Establish and maintain environmentally sustainable creative practice Elective Units BSBCRT501 Originate and develop concepts BSBDES602 Research global design trends BSBEBU502 Implement e-business solutions BSBINN501 Establish systems that support innovation BSBINN502 Build and sustain an innovative work environment BSBINN601 Lead and manage organisational change BSBWRT401 Write complex documents BSBWRT501 Write persuasive copy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT411 Apply critical thinking to work practices BSBTEC404 Use digital technologies to collaborate in a work environment BSBTWK401 Build and maintain business relationships BSBWHS411 Implement and monitor WHS policies

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units Elective units   AURATA005 Estimate and quote automotive mechanical and electrical repairs AURANN011 Estimate and quote automotive body repairs AURVTN032 Inspect vehicle damage and determine repair procedures MEM03006B Set assembly stations MEM16012A Interpret technical specifications and manuals AUMGTT001 Apply trim to vehicle components AURETR015 Inspect

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement ICP Units of competency FBPCEL2009 CarryYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.