RPL Kit-ICTSAS432 Identify and resolve client ICT problems UEG aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID011 Provide first aid HLTINF006 Apply basic principles and practices of infection prevention and control HLTOUT010 Communicate in complex situations to support health care HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTSUS601 Integrate sustainability in ICT planning and design projects ICTTEN516 Produce technical solutions from business specifications Elective units ICTPMG501 Manage ICT projects ICTPRG418 Apply intermediate programming skills in another language ICTPRG527 Apply intermediate object-oriented language skills ICTSAD501 Model data objects ICTSAD502 Model data processes ICTICT510 Determine appropriate ICT strategies and solutions ICTICT514 Identify and manage the implementation of current industry specific technologies ICTPRG503 Debug and monitor applications ICTPRG509 Build using rapid application development ICTPRG502 Manage a project using software management tools ICTPRG503 Debug and monitor applications ICTWEB501 Build a dynamic website * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ303 Operate a vacuum loading system MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCPMG410 Implement the pest monitoring and evaluation plan AHCORG403 Manage organic soil improvement AHCPHT402 Develop a crop regulation program AHCPHT404 Implement and monitor a horticultural crop harvesting program AHCAGB501 Develop climate risk management strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-ICTSAS432 Identify and resolve client ICT problems UEG aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information