Learning and Assessment Kit-BSBSS00119 Customer Service Skill Set SHB Core units BSBCRT511 Develop critical

Core units BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBOPS501 Manage business resources BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace Elective units BSBHRM525 Manage recruitment and onboarding Group A BSBHRM526 Manage payroll Group A BSBOPS502 Manage business operational plans Group A BSBOPS504 Manage business risk Group A BSBPMG430 Undertake project work Group A BSBLDR522 Manage people performance Group B BSBTWK502 Manage team effectiveness Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units FNSACC511 Provide financial and business performance information FNSACC512 Manage budgets and forecasts FNSACC513 Manage budgets and forecasts FNSACC514 Prepare financial reports for corporate entities FNSACC516 Implement and maintain internal control procedures FNSACC517 Provide management accounting information FNSACC408 Work effectively in the accounting and bookkeeping industry BSBITU402 Develop and use complex spreadsheets BSBWOR501 Manage personal work priorities and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCDES401 Apply construction techniques to landscape design AHCDES402 Apply sustainability principles to landscape design AHCDES403 Develop landscape designs AHCDES404 Prepare simple landscape drawings AHCPCM404 Recommend plants and cultural practices CUAACD312 Produce computer-aided drawings CUADES305 Source and apply information on the history and theory of design Electives AHCPCM303 Identify plant specimens AHCSOL304 Implement soil improvements for garden and turf areas AHCWHS402 Maintain workplace health and safety processes AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework BSBESB401 Research and develop business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCMOM402 Supervise maintenance of property

tools and equipment to preserve biosecurity AHCBIO301 Identify and report signs of unusual disease or pest AHCBIO204 Follow site biosecurity procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBSS00119 Customer Service Skill Set SHB Core units BSBCRT511 Develop criticalOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to