Learning and Assessment Kit-SIRSS00020 Manage and implement social media and online customer engagement Skill Set Unit aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

hardware and software problems BSBSUS401 Implement and monitor environmentally sustainable work practices ICTSAS310 Install

tools and equipment to preserve biosecurity AHCBIO204 Follow site biosecurity procedures AHCDRG202 Maintain drainage systems AHCINF203 Maintain properties and structures AHCMOM202 Operate tractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK501 Lead diversity and inclusion SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC034 Work effectively in a commercial kitchen SITHCCC042 Prepare food to meet special dietary requirements SITHKOP013 Plan cooking operations SITHPAT011 Produce cakes SITHPAT012 Produce specialised cakes SITHPAT013 Produce pastries SITHPAT014 Produce yeast-based bakery products SITHPAT015 Produce petits fours SITHPAT016 Produce desserts SITHPAT017 Prepare and model marzipan SITHPAT018 Produce chocolate confectionery SITHPAT019 Model sugar-based decorations SITHPAT020 Design and produce sweet showpieces SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXINV006 Receive

Core units BSBWHS501 Ensure a safe workplace CUACMP511 Manage copyright arrangements CUADES601 Design innovative products CUADES611 Manage design realisation CUAIND512 Enhance professional practice using creative arts industry knowledge Elective units BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBSTR801 Lead innovative thinking and practice BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability CUAACD531 Refine drawing and other visual representation tools CUAACD611 Extend professional expertise with drawing and other visual representation tools BSBFIN601 Manage organisational finances BSBINS601 Manage knowledge and information BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR601 Manage innovation and continuous improvement * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRSS00020 Manage and implement social media and online customer engagement Skill Set Unit aggressive or abusive customers *Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to