ERF Checklist-BSBTWK301 Use inclusive work practices AUM Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMKG541 Identify and evaluate marketing opportunities BSBMKG542 Establish and monitor the marketing mix BSBMKG552 Design and develop marketing communication plans BSBMKG555 Write persuasive copy BSBPMG430 Undertake project work Elective units BSBMKG543 Plan and interpret market research Group A BSBMKG545 Conduct marketing audits Group A BSBMKG546 Develop social media engagement plans Group A BSBMKG550 Promote products and services to international markets Group A BSBCMM511 Communicate with influence Group B BSBCRT512 Originate and develop concepts Group B BSBPEF501 Manage personal and professional development Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCRT402 Collaborate in a creative process BSBCRT403 Explore the history and social impact of creativity MSMENV472 Implement and monitor environmentally sustainable work practices BSBCRT501 Originate and develop concepts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXWHS001 Work safely Elective units FSKDIG002 Use digital technology for routine and simple workplace tasks (c) SIRXIND003 Organise personal work requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

installation and removal of bearings MEM18006 Perform precision fitting of engineering components If you require RPL Kits with comprehensive benchmarking

ERF Checklist-BSBTWK301 Use inclusive work practices AUM Units of competency SITXCCS007 EnhancePlease contact us for more information!