Learner Resources-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour PMB Core units AHCWHS102 Work safely

Core units AHCWHS102 Work safely AHCWRK102 Maintain the workplace Elective units AHCNSY102 Support nursery work RIISAM203E Use hand and power tools AHCECR101 Support ecological restoration AHCWHS101 Work safely * We can develop additional elective units that are not listed on request (Please contact us for further information)

low elements SISOCHC003 Lead challenge course sessions

Core units AHCAGB405 Analyse and interpret production data AHCAGB406 Keep financial records for primary production business AHCWHS401 Maintain work health and safety processes Elective units AHCAGB302 Keep production records for a primary production business AHCAGB404 Plan and implement infrastructure improvements AHCBAC408 Manage agricultural crop production AHCBIO403 Plan and implement a farm or enterprise biosecurity plan AHCBUS406 Administer finance

operate and troubleshoot a small enterprise branch network Group B ICTNWK405 Build a small wireless local area network Group B ICTNWK408 Configure a desktop environment Group B ICTNWK421 Install

monitor and evaluate nursing care plans HLTENN005 Contribute to nursing care of a person with complex needs HLTENN006 Apply principles of wound management in the clinical environment HLTENN007 Administer and monitor medicines and intravenous therapy HLTENN008 Apply legal and ethical parameters to nursing practice HLTENN009 Implement and monitor care for a person with mental health conditions HLTENN011 Implement and monitor care for a person with acute health problems HLTENN012 Implement and monitor care for a person with chronic health problems HLTENN013 Implement and monitor care of the older person HLTENN015 Apply nursing practice in the primary health care setting HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCCOM005 Communicate and work in the health or community services HLTAID003 Provide first aid HLTWHS003 Maintain work health and safety BSBLDR403 Lead team effectiveness HLTHPS006 Assist clients with medication HLTHPS007 Administer and monitor medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour PMB Core units AHCWHS102 Work safelyOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all