LLND Kit-MSL974019 Perform chemical tests and procedures Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants AHCPGD207 Plant trees and shrubs AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

Units of competency SIRRMRM003 Conduct a post-trade analysis SIRRMRM002 Develop a merchandise strategy SIRRMRM006 Plan a merchandise product range SIRRMRM005 Develop a category financial plan SIRRMRM004 Develop a merchandise financial plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM22001A Perform engineering activities MEM22002A Manage self in the engineering environment MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

Units of competency SIRRFSA001 Handle food safely in a retail environment SIRXWHS002 Contribute to workplace health and safety SIRXRSK001 Identify and respond to security risks SIRXIND002 Organise and maintain the store environment SIRRINV001 Receive and handle retail stock SIRXCEG008 Manage disrespectful

LLND Kit-MSL974019 Perform chemical tests and procedures Learner Guide aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational