Learning and Assessment Kit-ICTICT604 Identify and implement business innovation Diploma Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Core units FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMB512 Identify and develop credit options for clients with special financial circumstances FNSFMB513 Present broking options to client with special financial circumstances FNSFMB514 Implement complex loan structure FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSRSK511 Undertake risk identification Elective units BSBESB404 Market new business ventures BSBHRM413 Support the learning and development of teams and individuals BSBLDR523 Lead and manage effective workplace relationships BSBLDR602 Provide leadership across the organisation BSBOPS502 Manage business operational plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and service batteries Electives AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURETR010 Repair wiring harnesses and looms AURETR116 Read and apply vehicle wiring schematics and drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

buoyancy and mobility skills SISCAQU010 Instruct swimming strokes SISCAQU009 Instruct water safety and survival skills SISCAQU002 Perform basic water rescues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CUALGT313 Install and test lighting equipment CUALGT314 Install and operate follow spots CUALGT311 Operate basic lighting CUAWHS312 Apply work health and safety practices CUALGT312 Repair and maintain lighting equipment CUALGT211 Develop basic lighting skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTICT604 Identify and implement business innovation Diploma Core units SIRXCEG001 Engage theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to