Customer Service: Complaint Management Series_HR Management Bereavement is a natural experience

Bereavement is a natural experience that everyone

Continuously assessing risk is an integral part of everyday care

This course looks at various examples of risks and explores strategies staff can employ to help maintain safety and to minimise risk

and inclusion

psychological and physical well being

Customer Service: Complaint Management Series_HR Management Bereavement is a natural experienceCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.