ERF Checklist-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FBP Units of competency BSBCUS301B Deliver

Units of competency BSBCUS301B Deliver and monitor a service to customers BSBOHS403B Identify hazards and assess OHS risks CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4024A Resolve business disputes CPCCBC4031A Process client requirements CPCCBC4025A Manage personal work priorities and professional development BSBSMB406A Manage small business finances BSBSMB401A Establish legal and risk management requirements of small business BSBWRT401A Write complex documents CPCCBC4034A Apply codes and standards to building trade and services contracting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAPRP413 Make props using mixed media CPCCWHS1001 Prepare to work safely in the construction industry CUAWHS312 Apply work health and safety practices CUAPRP201 Develop basic prop construction skills CUAPRP412 Use casting and moulding techniques to make props If you require RPL Kits with comprehensive benchmarking

Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBOPS403 Apply business risk management processes HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety SISSSCO002 Work in a community coaching role SISSSCO003 Meet participant coaching needs SISSSCO005 Continuously improve coaching skills and knowledge Electives SISSSCO012 Coach sport participants up to an intermediate level BSBOPS405 Organise business meetings SISSSOF001 Work as an official in sport SISSSOF002 Continuously improve officiating skills and knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

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ERF Checklist-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FBP Units of competency BSBCUS301B DeliverPlease contact us for more information!