ERF Checklist-BSBCUE309 Develop product and service knowledge for customer engagement operation Advanced Diploma Core units BSBOPS203 Deliver a

Core units BSBOPS203 Deliver a service to customers BSBPEF202 Plan and apply time management CPPCMN2002 Participate in workplace safety arrangements CPPFES2004 Identify and report on types of installed fire safety equipment and systems CPPFES2005 Demonstrate first attack firefighting equipment CPPFES2006 Prepare for installation and servicing operations CPPFES2007 Maintain quality of work and promote continuous improvement Elective Units CPCPCM2043 Carry out WHS requirements CPCPFS3040 Conduct basic functional testing of water-based fire-suppression systems CPCPFS3041 Inspect and test fire pumpsets CPPFES2025 Inspect

Early identification of LLND gaps supports equitable participation and retention

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective units SHBBBOS004 Provide aromatherapy massages SHBBBOS005 Use reflexology relaxation techniques in beauty treatments SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments SHBBSPA003 Provide stone therapy massages SHBBSPA004 Provide Indian head massages for relaxation BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances SHBBBOS004 Provide aromatherapy massages SHBBBOS005 Use reflexology relaxation techniques in beauty treatments If you require RPL Kits with comprehensive benchmarking

operate and maintain pressure and clamping machines MSFFM3001 Construct chair and couch frames MSFFM3002 Construct furniture using leg and rail method MSFFM3003 Produce angled and curved furniture using manufactured board MSFFM3004 Produce angled and curved furniture using solid timber MSFFM3005 Fabricate custom furniture MSFFM3006 Install furnishing products * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-BSBCUE309 Develop product and service knowledge for customer engagement operation Advanced Diploma Core units BSBOPS203 Deliver aPlease contact us for more information!