Learner Resources-BSBSS00103 New Business Ventures Skill Set HLT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCPMG203 Work effectively in a pest management environment AHCPMG306 Determine pest control techniques AHCPMG308 Implement pest management strategies AHCWHS301 Contribute to work health and safety processes Elective units AHCFAU202 Recognise fauna AHCPMG304 Use firearms to humanely destroy animals AHCPCM303 Identify plant specimens AHCCHM310 Conduct manual fumigation of vertebrate and invertebrate pests AHCPCM202 Collect

procure and store construction materials for building and construction projects BSBPMG422 Apply project quality management techniques CPCCCO4001 Supervise concreting work CPCCBC4013 Prepare and evaluate tender documentation CPCCBC4017 Arrange resources and prepare for the building and construction project CPCCBC4052 Lead and manage teams in the building and construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

HLTMSG016 Apply principles of pain neuroscience

equipment and work areas SHBHIND003 Develop and expand a client base SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

Learner Resources-BSBSS00103 New Business Ventures Skill Set HLT aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all