SCORM Compliant Package-VU23766 Work with measurement in highly familiar situations Learner Resources (Q) aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices SIRXOSM002 SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBBOS007 Apply cosmetic tanning products Group B: General elective units SHBBCCS005 Advise on beauty products and services Group B: General elective units SHBBFAS004 Provide lash and brow services Group B: General elective units SHBBHRS010 Provide waxing services Group B: General elective units SHBBMUP008 Apply eyelash extensions Group B: General elective units SHBBMUP011 Design and apply remedial camouflage make-up Group B: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care Elective units FWPCOT2234 Dock material to length FWPCOT2243 Tail out timber product and waste material FWPCOT2245 Operate and maintain a table saw FWPCOT2257 Use hand-held tools FWPCOT2240 Cut material with a pole saw FWPCOT3259 Operate a four wheel drive on unsealed roads TLIC2002 Drive light rigid vehicle TLIC3003 Drive medium rigid vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCCCS020 Respond effectively to behaviours of concern CHCMHS007 Work effectively in trauma informed care CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCSM005 Develop

SCORM Compliant Package-VU23766 Work with measurement in highly familiar situations Learner Resources (Q) aggressive or abusive customers ** The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.