Learning and Assessment Kit-VU23520 Give and respond to simple spoken information and directions SIS Units of competency AURTTL108 Diagnose

Units of competency AURTTL108 Diagnose and repair LPG fuel systems AURTTL007 Inspect and service LPG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCLD505 Implement cloud infrastructure with code ICTCLD506 Implement virtual network in cloud environments ICTCLD507 Build and deploy resources on cloud platforms ICTCLD508 Manage infrastructure in cloud environments ICTNWK536 Plan

simple informational texts General Electives (3) VU23557 Identify Australian leisure activities VU23235 Recognise and use basic mathematical symbols and processes VU23236 Recognise and interpret safety signs and symbols * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-VU23520 Give and respond to simple spoken information and directions SIS Units of competency AURTTL108 DiagnoseOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to